Shipping & Delivery Policy
Effective Date: [07/05/2025]
At UrbanShopeX, we currently offer shipping exclusively within Delhi (NCT). We aim to provide fast, reliable, and secure delivery of your orders within our service region.
1. Serviceable Areas
UrbanShopeX currently delivers only within Delhi. Orders placed from outside Delhi will be automatically cancelled and refunded (if any payment is made).
2. Order Processing Time
Orders are processed within 1–2 business days after successful placement.
Processing includes order verification, packing, and dispatch.
3. Delivery Timeline
Estimated delivery time within Delhi:
2–6 business days
Please note that delivery may be delayed during:
Public holidays
Festivals
Extreme weather conditions
Unexpected logistical issues
4. Shipping Charges
Free Delivery on all orders above ₹450.
₹39 shipping charge for orders below ₹450.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order under My Orders by logging in to your UrbanShopeX account.
6. Delivery Attempts
Our courier partner will attempt delivery up to 2 times. If the customer is unreachable, the order may be returned. Re-delivery will be charged additionally.
7. Change of Delivery Address
Address change requests are only accepted before dispatch. Contact support immediately if you need to update your delivery address.
8. Delayed or Failed Delivery
If your order is not delivered within the expected time, or marked as delivered but not received:
Contact us at support@urbanshopex.com within 48 hours.
We will investigate and resolve the issue promptly.
9. Contact Us
For delivery-related questions, please contact our support team:
📧 support@urbanshopex.com
📞 +91-XXXXXXXXXX